FAQ Topics
Account Configuration

Billing

Service Inquiries

Privacy/Security

Receiving Faxes

Receiving Messages

Sending Faxes
VoiceMail

Frequently Asked Questions

 

1. Main Profile
2. Message Delivery Options
3. Receive Settings
4. Send Settings
5. Call Detail Reports

 
6. Explanation of Service Charges?
7. How much does it cost to send a fax?
8. Why didn't my credit card go through?
9. How do I change my credit card and billing information?
10. How do I find out how much money I have left on my pre-paid usage balance?
11. Why was I billed for sending a fax when it is listed as 'error' in the activity log and transmission report?
12. What forms of payment do you accept?
13. What is your refund policy?
14. I received a junk fax or a fax meant for someone else on my toll-free number. Will my account be credited?
15. The fax I sent did not transmit properly, but I was billed for it. Will my account be credited?  
 
 
16. Problems Signing Up for Faxxis Service
17. How do I cancel my Faxxis service?
18 What do I use the PIN for?
19. I lost my Faxxis login password.
 
Privacy - Security
 
20. Are my fax and voice messages secure?
21. Could I receive a virus by receiving faxes and voice messages from Faxxis?
22. Will my personal information, e-mail address or Faxxis fax number be shared with other companies?
23. Is my credit card information safe?
 
24. Senders are reporting transmission errors when sending to my fax number.
25. What software program do I use to view faxes and where can I download it?
26. How do I open and view the fax I received?
27. The wrong program is launched when I click on a fax attachment to open a fax and view it.
28. My fax arrived with no attachment. 
29. Why does my fax look blurry or have lines or other distortions?
30. Someone sent me a fax, but I did not receive it.
31. I received an unsolicited junk fax.
32. I received a fax from 'unknown sender'.
33. Can I receive faxes from Fax on Demand services (FOD)?
34. Imaging for Windows prints all my faxes as black pages.
35. I am using Windows XP and am unable to open Faxxis faxes sent as PDF files.
36. How do I change the delivery format for my faxes?
37. What is the CSID?
38. WinFax users are having trouble sending to my Faxxis number
39. Senders using certain types of HP all-in-one fax machines are reporting transmission errors when sending to my Faxxis number.

40. How do I dial my Faxxis number?
41. Who can dial my toll-free Faxxis number?
42. Can I forward calls from my regular fax or voice line to my Faxxis number?
43. I received a fax/voicemail meant for someone else.
44. Can I still receive faxes with the voicemail feature activated?
45. How do I re-send and delete faxes and voice messages from my activity log?
46. How do I change the e-mail address my faxes and voicemails are sent to?
47. Can my fax and voice messages be stored for longer than 30 days?
48. I am receiving the alert "Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2, etc." when I receive a Faxxis fax or 49.voicemail message via e-mail.

49. How do I send a fax using the Faxxis Web Interface?
50. How do I send a fax using my e-mail software?
51. Why did my fax take so long to transmit?
52. Why did I receive an e-mail telling me that my e-mail address is not registered with Faxxis?
53. Can I send a fax to more than one fax number at a time?
54. Can I fax more than one document at a time?
55. What is the difference between sending a fax in 'Standard' and 'Fine' mode?
56. How many times is my fax attempted if a transmission error occurs?
57. I sent a fax, but the recipient has not received it.
58. Can I use my e-mail address book when sending faxes via e-mail?
59. Can I send password-protected files through Faxxis Send?
60. Can I send legal-sized faxes with Faxxis Send?
61. Can I bypass the Faxxis-generated coverpage?
62. What file types can I send with Faxxis Send?
63. Can I turn off e-mail transmission reports or receive reports for failed transmissions only?

 

64. How does Faxxis Voicemail work?
65. How do I activate/disable the voicemail feature?
66. How do I open and listen to voice messages on my computer?
67. What software program do I use to listen to voice messages on my computer and where can I download it?
68. I am trying to open a voice message, but the wrong program is launching when I click on a voice message attachment to open the message and listen to it.
69. My voice message arrived with no attachment.
70. How do I record or change the voicemail greeting that is played for my callers?
71. How do I dial in and listen to my voice messages and review my faxes over the telephone?

 



© 2004 Officeworxx, Inc. All rights reserved. Faxxis is a registered trademark of Officeworxx, Inc.

User Agreement | Privacy Policy | Legal Statement

Home | Products | Sign Up | Local Numbers | Pricing | Help | About Us | Contact Us | Log In

FAQ | Quick Start | Tech Support | Suggested Software