faxxis FAQ - Billing

FAQ Topics

Account Configuration

Billing

Service Inquiries

Privacy/Security

Receiving Faxes

Receiving Messages

Sending Faxes

VoiceMail

Billing

6. Explanation of Service Charges?
7. How much does it cost to send a fax?
8. Why didn't my credit card go through?
9. How do I change my credit card and billing information?
10. How do I find out how much money I have left on my pre-paid usage balance?
11. Why was I billed for sending a fax when it is listed as 'error' in the activity log and transmission report?
12. What forms of payment do you accept?
13. What is your refund policy?
14. I received a junk fax or a fax meant for someone else on my toll-free number. Will my account be credited?
15. The fax I sent did not transmit properly, but I was billed for it. Will my account be credited?

6. Billing - Explanation of Service Charges

Faxxis 30 Day $1 Trial
There is only a $1 charge for the Faxxis $1 30-day trial service, although people may incur telephone charges when sending fax or voice messages to your Faxxis number. To prevent abuse of the $1 Trial offer, we do ask you to provide us with your credit card information when you sign up for the trial service. At the end of your trial period, your account will automatically convert to a regular, permanent account, and you will be charged the regular starting total for your Faxxis service. If you choose not to stay, just write, fax or email our customer service office. You will pay only the ONE DOLLAR, plus any calling time you used

Monthly Billing
$7.50/month, $10 activation fee

Additional Usage Charges
Inbound for Local Numbers - You receive 200 fax or voicemails minutes per month at no charge. Additional fax or voicemails minutes are billed at the rate of $0.10 each.

Inbound for Toll-Free Faxxis Numbers - $0.10 per minute.

Sending Faxes - $0.10/minute of transmission time for faxes sent to US fax numbers. International fax send rates vary by country.

How You Are Billed for Additional Usage Charges

Faxes sent from your account, messages received on a toll-free number, and messages over the 200 minutes per month limit on a local number will be deducted from the $7.50 usage balance charged to your account when you signed up. When your usage balance falls below $1.00, we will automatically charge your credit card for an additional $10 of pre-paid usage.

7. How much does it cost to send a fax?

Faxes within the U.S. are billed at a rate of $0.10 per 60 seconds of transmission time. Rates for international faxes (faxes sent to numbers outside of the U.S. ) vary depending on the destination of the fax. Click here for a full listing of international fax send rates by country.

Several factors that can affect the transmission time of your fax, which in turn affects the cost to send the fax. These include the density of the fax (how much ink is on the page), the transmission quality settings (Standard or High Resolution) or even the quality of the phone lines.

8. Why didn't my credit card go through?

If Faxxis is not able to successfully charge your credit card, you will receive an e-mail stating that we were unable to charge your credit card and the reason for the decline.

If you have any questions about why your credit card was not accepted, please contact your credit card company for more information. If you have any other billing questions, please look through the rest of the billing FAQs or contact Faxxis Customer Support .

9. How do I change my credit card and billing information?

Log in to the Account Administration section of the Faxxis website. Your main user profile will be displayed after you login. You can edit both personal information (name, billing address, etc.) and credit card information on Main Profile page.

10. How do I find out how much money I have left on my pre-paid usage balance?

1. Log in to your account by entering your username and password in the login section.

2. Click on “Reports”. A button “Call Detail Report” will appear.

3. Click on the “Call Detail Report” button. A new browser screen will open.

4. Select the “Summary” report.

11. Why was I billed for sending a fax when it is listed as 'error' in the activity log and transmission report?

Faxxis Send charges are based on how long it takes to send the fax. This includes any time the Faxxis system is connected to the receiving fax machine and sending data, even if a transmission error occurs and the fax is not completely sent on that attempt.

12. What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, Diners Club and Discover as payment for the Faxxis service. We do not accept any other forms of payment at this time, and invoiced billing will available soon.

13. What is your refund policy?

All unused pre-paid usage charges will be refunded to your credit card upon cancellation of your Faxxis Fax account. The account activation fee is non-refundable. If you wish to receive a full refund upon cancellation of service, you must include a description of why you are requesting a refund when you submit your cancellation request. A customer service representative will then work with you to ensure the proper refund is issued.

All refunds are issued back to the credit card that was originally charged. If you have canceled the credit card used to pay for service, the refund will still be issued back to that card, and the credit card company will then reimburse you.

14. I received a junk fax or a fax meant for someone else on my toll-free number. Will my account be credited?

Although we try to ensure that you do not receive unsolicited or wrong number faxes, misdials and telemarketing calls/faxes are a normal part of any telecommunications service and you should expect to receive a few unwanted messages. We issue limited credits for faxes received in error on toll-free numbers. If you receive a junk fax or a fax meant for someone else, please contact Faxxis Customer Support and include the reference number for the fax in question. A customer service representative will review your case and issue the appropriate credit. If you are receiving an unusually large number of faxes on your toll-free number that are not meant for you, you may want to consider switching to a different Faxxis number. Please contact Faxxis Customer Support to discuss this option.

15. The fax I sent did not transmit properly, but I was billed for it. Will my account be credited?

We issue limited credits for fax send jobs that were billed but that did not transmit properly. Please contact Faxxis Customer Support and include the reference number for the fax in question and a description of the problem. A customer service representative will work with you to determine an acceptable refund for that transmission.

User Agreement | Privacy Policy | Legal Statement

FAQ | Quick Start | Tech Support | Suggested Software