faxxis FAQ

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Receiving Faxes

Receiving Messages

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Receiving Messages

40. How do I dial my Faxxis number?
41. Who can dial my toll-free Faxxis number?
42. Can I forward calls from my regular fax or voice line to my Faxxis number?
43. I received a fax/voicemail meant for someone else.
44. Can I still receive faxes with the voicemail feature activated?
45. How do I re-send and delete faxes and voice messages from my activity log?
46. How do I change the e-mail address my faxes and voicemails are sent to?
47. Can my fax and voice messages be stored for longer than 30 days?
48. I am receiving the alert "Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2, etc." when I receive a Faxxis fax or 49.voicemail message via e-mail.

40. How do I dial my Faxxis number?

Callers dialing your Faxxis number from outside of the area code of your Faxxis number will need to dial the number as a regular long-distance call, using 1 plus the 10-digit number. Callers within the same area code as your Faxxis number will need to follow local dialing instructions to reach your Faxxis number. However, local dialing conventions may vary from region to region, so please contact a telephone operator or your local telephone service carrier if you need specific local dialing instructions.

41. Who can dial my toll-free Faxxis number?

Answer:

Your toll-free number can be reached from most US (including Alaska and Hawaii ) and Canadian telephone numbers, although calls originating from payphones may be restricted. Calls from international numbers are also restricted, which includes Puerto Rico, and the Virgin Islands .

42. Can I forward calls from my regular fax or voice line to my Faxxis number?

Call forwarding from your regular fax or phone line to your Faxxis fax/voice number is a service available from your local telephone service carrier. You can choose to have all calls forwarded to your Faxxis number, or you can have calls forwarded only when your primary line is busy or does not answer. Please contact your phone company for information about set-up procedure and fees for this service.

43. I received a fax/voicemail meant for someone else.

Answer:

Your Faxxis number has been assigned specifically to you, and has not been assigned to any other person. Wrong numbers/misdials are a normal part of any telecommunications service and you should expect to receive a few unwanted messages. If you received a fax or voicemail meant for someone else, the sender of the message most likely mis-dialed the intended fax number and reached your Faxxis number by mistake. If you continue to receive messages not meant for you, try contacting the sender of the fax/voicemail to inform him or her of the mistake.

44. Can I still receive faxes with the voicemail feature activated?

Answer:

You can receive both fax and voice messages on your Faxxis number when your account is configured to accept faxes and voicemail. When a fax comes in, Faxxis will stop the outgoing message and automatically detect a fax call and switch into fax mode to receive the fax.

45. How do I re-send, forward and delete faxes and voice messages from Inbox?

Next click on the folder that contains the message you want to delete or re-send (fax, voicemail, etc.). Click the box to the left of the message line of the message you want to take action on (this will add a checkmark).

To Delete – Click the “Delete” button. The message will be deleted.

To Re-Send or Forward - Click the “Forward” button. A new screen will appear. Put the 10-digit phone number you want to forward the message to. Then click “Send”.

46. How do I change the e-mail address my faxes and voicemails are sent to?

Log in to your Account at the Faxxis website. Click on “Settings” in the Main Profile after you login. You will have up to three Primary email addresses you can have your messages sent to. If you add more than one email address, all message will go to all the Primary email addresses

47. Can my fax and voice messages be stored for longer than 30 days?

No. We are in the process of developing longer storage options.

48. I am receiving the alert "Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2, etc." when I receive a Faxxis fax or voicemail message via e-mail.

Answer:

This problem can occur if you have installed a new version of Outlook Express or installed any new service packs.

Please take a look at the following article posted on the Microsoft website for the solution to this problem:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q291387

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