faxxis FAQ Sending Faxes

FAQ Topics

Account Configuration

Billing

Service Inquiries

Privacy/Security

Receiving Faxes

Receiving Messages

Sending Faxes

VoiceMail

Sending Faxes

49. How do I send a fax using the Faxxis Web Interface?
50. How do I send a fax using my e-mail software?
51. Why did my fax take so long to transmit?
52. Why did I receive an e-mail telling me that my e-mail address is not registered with Faxxis?
53. Can I send a fax to more than one fax number at a time?
54. Can I fax more than one document at a time?
55. What is the difference between sending a fax in 'Standard' and 'Fine' mode?
56. How many times is my fax attempted if a transmission error occurs?
57. I sent a fax, but the recipient has not received it.
58. Can I use my e-mail address book when sending faxes via e-mail?
59. Can I send password-protected files through Faxxis Send?
60. Can I send legal-sized faxes with Faxxis Send?
61. Can I bypass the Faxxis-generated coverpage?
62. What file types can I send with Faxxis Send?
63. Can I turn off e-mail transmission reports or receive reports for failed transmissions only?

49. How do I send a fax using the Faxxis Web Interface?

1. Login to your Account at the Faxxis website. After logging in, click on "Send a Fax".
2. Fill in the recipient's contact information in the spaces provided. Enter the fax number as if you were dialing the number long-distance from the United States , starting with 1 plus the 10-digit fax number. International faxes should begin with 011, followed by the country code and fax number.
3. If you wish to send a cover page with your fax, check the 'Send Cover Page' box and enter a subject and message text for your cover page. Your recipient's contact information will be displayed along with your subject and message text on the cover page of the fax. You may choose to send a cover page with your typed message only, and you may skip next step of attaching a document to fax.
4. To attach a document to be faxed, click the 'Browse' button next to the space for 'File 1'. A file upload window will appear which allows you to explore your computer's hard drive and select the document you wish to fax. To attach additional documents, repeat for 'File 2' and 'File 3. You may fax up to five documents at the same time using the web interface.
5. Click the “send” button

50. How do I send a fax using my e-mail software?

1. Open up a new email in your email client

2. Address your fax by typing the fax number into the "To" line as you would dial it long distance from the USA , followed by @faxxsend.com.com. Do not include any prefix you normally dial to get an outside line (such as 9). For example, to send a fax to a fax number in the United States, the "To" line of your e-mail should be addressed as follows:

8885550123@faxxsend.com

To send a fax to a number outside the United States, enter the number as if you were dialing the call from the US, beginning with 011 plus the country code you are sending to, followed by the fax number.

3. Add a cover page to your fax (optional) by entering a subject for your fax in the “Subject” line of the e-mail. Information contained in the subject line will be displayed as the "Re:" portion of the cover page.

Any text you type in the body of the email message will be placed on the cover page. If your email software adds a signature file to your e-mail messages, that signature will be included on the cover page of faxes you send out.

*Note - if you type a subject line, but do not type anything into the body of the e-mail message, no cover page will be sent out, and the text in the subject line will not be displayed anywhere on your fax.

4. Attaching your fax to Email

Using the "Attach" feature of your e-mail software, attach the file(s) that you wish to fax. You may attach up to five files per e-mail. If you do not wish to attach a file to fax, you can send a cover page only as described in step 3. The Faxxis Send system currently supports the following file attachments: .doc, .xls, .ppt, .txt, .pdf, .tif, .html, .htm, .pub, .wps, .wpd, .cpy, .vsd, .vdx
and .123

5. Send the message by clicking and sending the email.

51. Why did my fax take so long to transmit?

The transmission speed of your fax can be affected by several factors:

Document length and complexity - The more black and white variations on your fax page, the longer it will take to send your fax. If your fax contains large amounts of text and/or complex graphics, it will take longer to send than a simple document. This also applies to faxes containing gray-scale shading or backgrounds. Gray-scale consists of thousands of tiny black/white variations, each of which are transmitted by fax as separate pieces of data. The increased amount of data to be transmitted with gray-scale increases the time needed to send the fax.

Phone Line quality - A poor connection or noise on the telephone line will slow down a fax transmission. In some cases, the transmission can be cut off partway through sending the fax, and the fax must be re-tried. You are charged for any time spent connected to the receiving fax machine, even if the fax requires multiple attempts to send.

Resolution - If you selected the 'fine' transmission mode when you sent your fax, it may take longer to transmit than a fax sent using the standard mode of transmission. Sending faxes in fine mode increases the clarity of the fax when detail is important, but standard mode is faster and works well for most faxes.

Modem Speed - The Faxxis system is configured to send at the fastest possible transmission speed. However, if the receiving fax machine is an older Group 3 fax machine or is experiencing other problems, transmission speeds may drop to 9600bps or less.

52. Why did I receive an e-mail telling me that my e-mail address is not registered with Faxxis?

If you are a registered Faxxis user, please make sure that you are sending from an e-mail address that is registered on your Faxxis account. You may send faxes from up to 4 additional e-mail addresses.

To add additional e-mail addresses to your Faxxis account, login to your Account using your username and password. The e-mail address listed in your main profile is used as your primary sending address. To enter additional e-mail addresses, click on "Send Settings", and remember to save the changes when you are finished.

If you are not a registered Faxxis user, please click here to sign up for service.

53. Can I send a fax to more than one fax number at a time?

Web Interface - When sending faxes using the Faxxis Web Interface, you may only fax to one recipient at a time.

Email - When sending faxes manually using your e-mail software, you may send to multiple fax numbers at the same time by entering each fax number on a separate "to" or "cc" line. Each fax number must be in the format of faxnumber@faxxsend.com.com (ex. 18006661212@faxxsend.com.com).

54. Can I fax more than one document at a time?

When sending faxes using either the Faxxis Web Interface your e-mail software, you may fax up to five documents at the same time.* Multiple documents sent using the web interface will be faxed out in the order listed on the website. Multiple documents sent via e-mail will usually be faxed out in the order they were attached to the e-mail message. Documents sent using either method are faxed out as a single fax document in the same call.

55. What is the difference between sending a fax in 'Standard' and 'Fine' mode?

Sending faxes in fine mode increases the clarity of the fax when detail is important, but often increases the transmission time of the fax. The cost to send a fax is determined by the length of the fax transmission, so faxes sent in fine mode will often cost more to send. Standard mode is faster and works well for most faxes.

56. How many times is my fax attempted if a transmission error occurs?

If Faxxis encounters a normal busy signal, the system will re-try the fax every 10 minutes for a maximum of 3 attempts. If any other common transmission error is encountered, Faxxis will re-try the fax 3 times every hour for a maximum of 5 attempts. Common transmission errors that can occur include (a) when line is not answered by a fax machine, (b) there is no answer, or (c) the receiving machine has run of out of paper.

Fatal errors, such as not answered by a fax, voice answered fax number, or number not in service, etc. will not be re-tried.

57. I sent a fax, but the recipient has not received it.

If you received a successful transmission email, the Faxxis Send system received a confirmation signal from the receiving fax machine indicating that the fax was successfully received. After the confirmation signal is received, the call is terminated and Faxxis records the transmission as successful. If the recipient did not receive the fax, first make sure that you entered the correct fax number. If the fax was sent to the correct number, someone other than your intended recipient may have removed the fax from the receiving fax machine, or the receiving fax machine may have experienced a problem. You will need to re-send the fax.

Customers sending faxes via e-mail - check your e-mail 'sent' folder to make sure the message was sent out. While viewing the message in the 'sent' folder, check the 'to' line of the e-mail, to make sure your fax was addressed properly to faxnumber@faxxsend.com.com. If the fax was properly sent into the Faxxis Send system, check your e-mail inbox to see if you received an e-mail from Faxxis indicating that there were problems converting your document(s) to a fax file.

Customers sending faxes from the Faxxis website - If the message "Your Faxxis fax send job has been submitted successfully." was displayed when you clicked the 'Send Fax' button, your fax has been submitted correctly. You will receive an e-mail from Faxxis if there were any problems converting your document to a fax file. Otherwise, your fax will appear in your fax send log, and you will receive an e-mail transmission report when the transmission is finished.

For further assistance, please contact Faxxis Customer Support .

58. Can I use my e-mail address book when sending faxes via e-mail?

You can use your e-mail address book to quickly address faxes to individuals and groups when sending faxes manually via e-mail. When making entries in your e-mail address book, enter the contact information as usual, but enter the e-mail address as faxnumber@faxxsend.com.com instead of the person's regular e-mail address. You may want to create a separate category in your address book for fax numbers, or enter the contact's name in your address book as "Bob Jones's Fax Number" to avoid sending regular e-mails to your contact's fax number by mistake. If you enter your contact's name in your e-mail address book, it will appear on the fax header as the "To:" name.

59. Can I send password-protected files through Faxxis Send?

We are unable to process password-protected documents. You will need to remove all password protections before submitting your document to the Faxxis Send system.

60. Can I send legal-sized faxes with Faxxis Send?

Yes, you can send legal-size faxes when sending faxes via e-mail. Type the following command into the subject line or body of your e-mail message when sending the fax:

{LEGAL}

Using this command will format your fax document to the proper size.

61. Can I bypass the Faxxis-generated coverpage?

Yes, you can bypass the Faxxis-generated coverpage. Normally when sending faxes via e-mail, any text that you type into the subject line or the body of the e-mail will be sent out as text on the Faxxis coverpage. To eliminate the Faxxis coverpage, avoid typing anything into the subject line and body of the e-mail message, which includes signature files.

62. What file types can I send with Faxxis Send?

The Faxxis Send system currently supports the following file attachments: .doc, .xls, .ppt, .txt, .pdf, and .tif,.

63. Can I turn off e-mail transmission reports or receive reports for failed transmissions only?

This feature will be added soon.

User Agreement | Privacy Policy | Legal Statement

FAQ | Quick Start | Tech Support | Suggested Software