We recognize that you expect privacy and security for your personal
and financial affairs. We understand the concern you have over
our ability and dedication to safeguard the information about
you that you have entrusted to us. At EasyTel, we are sensitive
to the importance of these concerns. Protecting your privacy
is at the core of our business. We want to serve subscribers
as effectively and conveniently as possible, and such service
involves making use of subscriber information. However, we also
want our subscribers to be confident that their relationship
with EasyTel is treated with the appropriate confidentiality.
We are highly committed to safeguarding the privacy of your information
and every member of the EasyTel team, from the Directors to the
last employee, is dedicated to this resolve. We therefore commit
to subscribers that we will take necessary steps to protect the
privacy of the information shared with us. Our subscribers are
protected by EasyTel's commitment to them. This commitment is
EasyTel and Officeworxx employees are informed of their responsibility
to protect confidential subscriber information and are bound
that includes the responsibility to protect the confidentiality
of subscribers' financial and other personal information. Only
employees actively engaged in their assigned duties are authorized
to access or use subscriber information.
Information about subscribers is accumulated from a variety
of sources. Some information is provided to EasyTel directly
by subscribers themselves. Other data is developed by EasyTel
as a function of providing a product or service to a subscriber.
Still other information is obtained from outside sources. We
will limit the use and collection of information about our subscribers
to that which is necessary to administer our business, provide
superior service, and offer opportunities that we think will
be of interest to subscribers. This means that we will use information
to help us identify and mitigate potential risks or loss to EasyTel.
We will use information to help identify additional products
or services, which we believe subscribers, might want to know
about. We will use this information only in accordance with the
principles set out in this Policy.
We will maintain and grant access to subscriber information
only in accordance with EasyTel's internal security standards.
Equally important, we will strive to ensure that the information
concerning our subscribers is accurate. Subscribers are protected
by the Fair Credit Reporting Act, which requires us to notify
subscribers whenever consumer reports from third parties have
been used to solicit business from them. We may use such reports
only for the purpose of prescreening business prospects when
a subscriber or potential subscriber has authorized a consumer-reporting
agency to furnish us a report, or when making a subscriber or
potential subscriber an offer of credit. Subscribers are entitled
to request credit reporting agencies to remove their names from
lists supplied to us.
We must also notify an applicant if we decline any application
made by them and have used a consumer report during the processing
of the application. If this occurs, even if the report was not
the basis for the decision to decline the application, we will
provide the applicant with the name and address of the reporting
agency. Subscribers are entitled to obtain free copies of reports
from reporting agencies and have such reports corrected by the
agency concerned if those reports contain inaccurate information.
If we declined an application for other reasons, we will tell
the applicant why or give the applicant an opportunity to request
Sometimes, we are merely an agent for the carrier that actually
provides the product. In such cases, any decision to decline
an application will be made by the carrier, not by EasyTel, and
the applicant's right to know whether a consumer report was used
or why the application might have been declined will apply directly
to the carrier, not EasyTel. In that situation, EasyTel will
tell the applicant whom to contact in order to ask questions
or obtain more information to ensure that the applicant's rights
are protected. EasyTel intends to employ reasonable measures
to ensure the accuracy, timeliness and completeness of our subscriber
information. If we become aware of inaccuracies in our records,
we will take prompt steps to make appropriate corrections.
Sharing of Subscriber Information
As part of our effort to provide subscribers with comprehensive
and effective service, we use subscriber information to determine
whether subscribers might want to know about certain EasyTel
products and services. Even in non-fiduciary situations, to protect
subscriber privacy, we will control carefully the way in which
any information about subscribers is shared. Unless we have a
subscriber's advance authorization to do otherwise, we will treat
the subscriber's information only in the following ways:
We are permitted to share within the EasyTel organization information
concerning a subscriber's account history and experiences with
EasyTel. We will share any such information only with those who
need to know this information in order to conduct valid subscriber
business. We will not allow this information to be used elsewhere
within EasyTel for any other purpose.
We may also share among the legal entities that comprise the
Information someone has given us
as part of an application for one of our
products or services, or
Information we have received from
a consumer reporting agency or other third party.
Subscribers may request us not to share this type of information
by calling us toll-free at (877) EasyTel, whereupon the information
will not be shared.
With Outsourced, 3rd Party Participants & 3rd Party
Sometimes specific subscriber information has to
be shared with companies we hire to provide operational support,
companies that participate with us in supplying products and services
to subscribers, and companies that promote products and services
on our behalf. EasyTel will disclose, to our subscribers, any third
Party Outsource providers that we will be sharing information with.
EasyTel will inform these companies that they are not permitted,
except in unusual situations (where they might be governed by federal
or state laws to the contrary), to use our subscriber information
for purposes other than the provision of the service intended.
EasyTel will do business only with companies that agree
to be held to the same high standard in which we hold ourselves,
regarding the use and protection of your confidential, private
With Consumer Reporting Agencies & Other
We will exchange information about our subscribers with reputable
information reporting agencies, financial institutions, and merchants,
in accordance with standard industry practice, so we can verify
the existence and condition of subscribers' accounts. We do not
share specific personal subscriber information with independent
companies for any other purpose without the subscriber's consent.
With the Government
The Bank Secrecy Act, Internal Revenue Code, Right to Financial
Privacy Act, the Welfare Reform Act and various other laws and
regulations require under certain circumstances, to provide certain
subscriber information to government agencies. We will only disclose
subscriber information to the government or others when we are
required to do so by such laws, regulations, or by court order.
State and federal laws impose certain mandatory disclosures of
subscriber. We must comply with laws that require mandatory production
With 3rd Party Litigants
If you are involved in a legal proceeding, both federal and
state law provide parties to the litigation the right to compel
the production of records and information from third party record
keepers in certain situations. We will only disclose subscriber
information to third party litigants when we are required to
do so by lawful judicial process or by court order.
Please use caution when using consolidation providers. Consolidation
providers are Internet sites, which offer the ability to collect
all of your personal information on one site. For example, you
may be encouraged to provide consolidation sites your personal
finance information, such as your Online ID, Access ID, PC Password
or Online Pass code for Online Banking and information access.
NEVER PROVIDE THIS INFORMATION TO A SITE THAT YOU DO NOT RECOGNIZE
AND FULLY TRUST. YOU SHOULD KNOW: ALL transactions initiated
by a consolidation site using access information you provide
are considered to be authorized by you, whether or not you were
aware of the specific transaction. You may revoke this authority
only by notifying us, and we may need to block your account until
we issue new access codes.
EasyTel is committed to making sure that your Online Service
is safe and secure. With our own security infrastructure in place,
we are confident that access to your accounts is private and
secure; we are unable to provide similar assurances for other
websites. While EasyTel works to protect your privacy, you also
play a role in protecting your accounts. Only provide your security
credentials when your browser shows a Secure Socket Layer (SSL)
connection directly to the EasyTel website or to another site
you have investigated and fully trust.
Privacy on the Internet
Subscribers may have special privacy concerns regarding EasyTel's
services on the Internet. In particular, subscribers might be
anxious to ensure that their information is secure, our Privacy
Policy also covers such information, and that they are aware
of and can control EasyTel's use of their personal information
in the Internet environment.
EasyTel is equally concerned about subscriber privacy in the Internet
world and is committed to its protection. Please also know that
consumer subscribers might do at our Web Site. Whether you are
an EasyTel subscriber or just visiting us online, we safeguard
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